Thank you for using DGProfile's services. We strive to provide a seamless experience for our users. Please review our Cancellation and Refund Policy to understand the terms and conditions related to canceling subscriptions and requesting refunds for our services.
Subscription Cancellation
Users have the right to cancel their subscription at any time. To cancel a subscription, users can navigate to their account settings or contact our customer support team at admin@dgprofile.co. Upon cancellation, users will retain access to the subscribed services until the end of the billing cycle.
Refund Eligibility
Refunds may be requested for subscriptions canceled within 24 hours of the initial purchase. Refund requests made after this period will not be eligible for consideration.
Refund requests should be submitted to our customer support team at admin@dgprofile.co and include the reason for the refund request along with relevant details, such as the date of purchase and transaction ID.
Refund Process
Once a refund request is received, our team will review the request and respond within 8 business days. Approved refunds will be processed using the original payment method used for the purchase.
Please note that the processing time for refunds may vary depending on the payment method and financial institutions involved. Users are responsible for any fees or charges imposed by their financial institutions.
Matches and Profile Information
Fees are for access to DGProfile's tools and organized profile information. They are not payment for a guaranteed match, a verified profile, or a successful marriage. Biodatas may be sourced from public WhatsApp groups and may not be verified. Choosing and finalizing a match is solely your decision.
We do not provide refunds because a biodata was inaccurate, incomplete, outdated, or unverified, because a person was already engaged or married, because a person was unsuitable, or because an introduction, engagement, or marriage did not proceed or did not meet your expectations. People often do not tell us when a marriage is finalized. We try our best to remove married profiles regularly, but a profile may remain visible until we learn otherwise.
Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at admin@dgprofile.co.
Consent
By using DGProfile's services, you consent to the terms outlined in this Cancellation and Refund Policy.
